Privacy Policy

Information We Collect

We may collect the following categories of information:

1. Information you provide directly

When you register, create an account, subscribe, contact support, or use features in the App, we may collect:

• Name
• City
• Email address
• Phone number (optional)
• Username and password
• Payment-related account identifiers used to verify your subscription status
• Any information you choose to send us when you contact support or report an issue

2. Gameplay and usage data

When you play the App, we may collect:

• Game results and room outcomes
• Ranked points / RP-related activity
• Match history
• Actions taken during gameplay
• Practice mode activity
• Game variant selected
• Session duration and frequency
• In-app progress and feature usage

3. Device and technical information

We may automatically collect certain device and technical data, such as:

• Device model and operating system
• App version
• Device identifiers or similar technical identifiers
• IP address
• Language settings
• Crash reports and diagnostic information
• Network connection details
• Log data showing how the App is being used

4. Why We Collect This Information

We collect this information to:

• Create and manage your account
• Enable login and account synchronization across app and website
• Provide access to gameplay, practice mode, and subscription features
• Match players into rooms and manage multiplayer gameplay
• Calculate and display gameplay-related progress such as tiers, ranked points
• Improve the App, fix bugs, and monitor performance
• Prevent misuse, cheating, fraud, and unauthorized access
• Provide customer support
• Send service-related notices such as account, subscription, or policy updates
• Analyze how players use the App so we can improve the experience

5. How We Use the Information

We may use your data to:

• Authenticate your account
• Allow you to play and continue your game progress
• Match you with other players based on gameplay rules and ranking logic
• Store and display your gameplay history, tier progress, and related statistics
• Process and verify subscription status
• Personalize and improve gameplay experience
• Detect technical issues, abuse, and suspicious activity
• Respond to your requests and support questions

6. Data Sharing

We may share limited information only when necessary to operate the App, such as with:

• Service providers who help us host, maintain, analyze, or support the App
• Payment providers who process subscription payments
• Cloud and infrastructure providers that store or secure app data
• Legal authorities, if required by law or to protect our rights, users, or systems

Any service provider we use is expected to handle your information securely and only for the purpose of providing services to us.

We do not sell your personal information to third parties.

7. Data Retention

We keep your personal information only for as long as needed to:

• Provide the App and related services
• Maintain your account and subscription status
• Preserve gameplay records and progress
• Comply with legal, accounting, or operational requirements
• Resolve disputes and enforce our terms

If you delete your account or request deletion, we will delete or anonymize your data where required or reasonably possible, except where we must retain it for legal, security, or operational reasons.

8. Security

We use reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, loss, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

We do not knowingly collect information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time as features, services, and data practices evolve. When we make changes, we will revise the “Last Updated” date and post the updated version here. Your continued use of the App means you accept the updated policy.

11. Contact

For privacy-related questions, reach us at support@pocketdragon.in.